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FAQs

When will I be able to submit an abstract for the congress?
Abstract submission will open in February 2020. Once open delegates will be able to register through the abstract page.

When will I be able to register for the congress?
Registration will open in February 2020.  Once open, delegates will be able to register through the Registration tab.

I have registered online but not yet received my confirmation.
It can take up to 5 days for the Congress Secretariat to process your registration and email you your confirmation and invoice. If you have not heard back from them after 5 days, please telephone +44 (0)131 336 4203 or email cleft2021@in-conference.org.uk.

How do I view the programme online?
The programme will be updated on the congress website as it is confirmed.  For updates please see the Programme page.

How do I get to the congress?
Details on how to travel to the congress are available on the ‘Travel Directions’ page of this website.

When is the early registration deadline?
The Early-bird registration deadline is Friday 27th November 2020.

Can I bring my child to the congress?
Please note that children under the age of 18 are not allowed to attend the congress or the congress dinner. There will be no childcare services at the congress.

Do I have to pay by credit card online or can I be invoiced?
We request that all registrations are paid for online however if this is not possible please contact us at cleft2021@in-conference.org.uk

Can I pay in my local currency?
All payments must be made in UK Pounds (£) to ensure that the full amount is received.

Will I be charged for my payment?
If payment is made by bank transfer we ask that you pay all bank charges. Alternatively, we can accept payment by credit card where there are no additional fees for delegates.

Can I pay by American Express?
We can only accept card payments by VISA, VISA Debit, Delta and MasterCard.

Can I get a receipt for my payment to attend the congress?
Receipts will be issued electronically via email along with your confirmation email and this will be the only form of receipt.

How can I receive an invitation letter to the congress for my VISA application?
We are able to issue an invitation letter once we have received your completed registration and payment.  Please make this request in the notes section at the end of the online registration process.

Validity of Passports
It is your responsibility to ensure that your passport is valid for travel and we recommend that you check with your local Embassy.  Please note that some countries require your passport to be valid for up to 3 months from the date of return.

Would I still be able to register if I arrive late at the congress?
Yes, our registration desk is open every day throughout the event.  Please note that the on-site fees are more expensive.

I received the following error message when trying to complete the payment on the registration site:

Card type not selected
Please check that you have ticked the card payment button positioned to the left of the card details section. Please note that this means we have not received your registration.

Declined
Unfortunately, this message suggests that your credit card provider is blocking payment. Please contact your bank directly to resolve this issue. Please note that this means we have not received your registration.